Katy Ermak

I build systems that scale people, performance, and retention.I help companies scale smarter—by building operational strategies, customer success systems, and leadership frameworks that drive retention, engagement, and long-term growth.Open to:
Operations • Project Leadership • Product • Customer Success • Coaching

I’ve always been drawn to products and systems that solve real-world problems—understanding what drives them, what sustains them, and where they break down.Professionally, that’s taken shape in business. I’ve spent my career helping companies scale through operations, customer success, and cross-functional leadership—building systems that improve engagement, retention, and long-term growth.My understanding of performance didn’t come from business alone.In 2021, after losing my mom to cancer, everything shifted. I started looking at health, energy, and longevity through a completely different lens—going deeper into holistic health and earning my certification along the way.That experience changed how I see performance. It’s not just about strategy and execution—it’s about energy, resilience, and how people actually feel while doing the work.Today, that perspective shapes how I operate—helping build systems, habits, and environments that are sustainable, human-centered, and designed to last.Outside of work, you’ll usually find me coaching, spending time outdoors in Colorado, or continuing to learn about human performance and longevity.

I specialize in helping growth-stage companies build the systems, structure, and leadership needed to scale.With over a decade in startups, I’ve worked across operations, customer success, and product—leading cross-functional teams and building the infrastructure that supports sustainable growth. I’m at my best in fast-moving environments where clarity, execution, and adaptability matter.My approach is simple: people first, metrics second—but never separate.
Because the strongest systems don’t just perform—they’re built for the people behind them.Where I Add Value
• Translate strategy into execution across product, operations, and customer-facing teams
• Build and scale customer success and onboarding systems that improve retention and long-term revenue
• Lead cross-functional teams with clarity, accountability, and strong communication
• Identify inefficiencies and implement scalable, repeatable processesSelected Impact
• Founding hire for a newly established technical department, building client implementation infrastructure from the ground up
• Recruited, trained, and led a high-performing team of Solution Architects and Developers—creating a scalable, collaborative workflow
• Achieved top-performing department status within one year, surpassing peer teams in both revenue and client engagement
• Increased quarterly client retention to 70–80%, strengthening long-term revenue stability and customer lifetime valueWhat Others Are Saying
"Katy is one of the most personable and professional people I've ever worked with. She has a way of leading customer relationships with a commanding presence that somehow still makes everyone feel heard, valued, and respected. She is incredibly well organized, she manages her time responsibly despite rigorous demands, she is a natural with both oral and written communication, she consistently orchestrates project timelines in ways that accommodate the needs of all parties, and she's your team's biggest cheerleader. I would work with her forever if I could!" - Rachel P."Katy joined the company when our customer relationship management was somewhat disorganized and built a solid system around it. She is a highly skilled manager of customer relationship processes and did an amazing job setting up our CRM systems. More importantly, she demonstrates genuine empathy toward clients, which has been incredibly effective. I highly recommend her." - Dima V.(Additional recommendations available on LinkedIn)

My approach to coaching is rooted in performance—not just how you look, but how you move, feel, and sustain it over time.Coaching became a deeper part of my life during one of the hardest seasons I’ve experienced. When my mom was diagnosed with adenoid cystic carcinoma, it changed how I viewed health, resilience, and the role our daily habits play over time.That experience didn’t just lead me into holistic health—it reshaped how I approach coaching.Today, I focus on helping people build strength that lasts:
💛 A body they can rely on
🧠 A mindset that supports growth
🌿 A foundation that holds under pressureMy background as an athlete, combined with years of coaching and a holistic health certification, allows me to bridge the gap between performance and sustainability—helping people train with intention, not just intensity.Certifications & Credentials:
• NASM Certified Personal Trainer (CPT)
• AFPA Certified Holistic Health Coach
• 1 year coaching sports performance
• 7+ years of coaching experience in a gym-based setting.What Clients Say
“The energy, encouragement, and genuine care she brings to each class make all the difference…” — Paige“Her sessions are both uplifting and practical, and it’s clear how much she genuinely cares about the people she works with.…” — Tanya“I've taken classes with Katy for a few years now, and she is truly the best! She has so much knowledge, both learned and through her own athletic experience…” — McKinzie